To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an [Customer Quality Leader] located in [Jiading, Shanghai]. This position will handle customer complaint, especially on quality. Lead cross functional team to fulfill customer requirement on quality, Timely response customer's questions. What a typical day looks like: • Cooperate with sales team to handle quality complaint • Update the RMA report • Create and follow up corrective actions • Monthly RMA report • Be a driving force for improvements based on the experiences from the handling of claims and other issues • As part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective and the root cause has been determined/fixed by Failure analyzer. • Responsible to use the RMA process • Maintain a close contact with the customer/sales during the process of failure analysis investigation • Act as a QCC Team leader whenever serious customer claims happen • Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales The experience we’re looking to add to our team: • Bachelor degree, major in Electrical Engineering or relevant • At least five years relevant working experience • Familiar with manufacturing process • Strong capability in problem solving • Good communication and presentation skill • Fluent English in verbal and written is must, Basic Japanese is the plus Here are a few of our preferred experiences: • Six Sigma Green Belt is preferred. • Several years working experience as Production Engineer, Manufacturing Engineer, Industrial Engineer, Process Engineer or Mechanical Engineer in electronics manufacturing is preferred What you’ll receive for the great work you provide: • Social Insurance • Commercial insurance • PTO • Transportation allowance • Annual medical check-up