Key Responsibilities:

· Facilitate completion of documentation process such as Booking, Verify Copy and Mani-fest Submission, etc per SOP defined and guidelines established.

· Able to resolve requests via email in a manner that delights customers within timeline.

· Assist customers with theirs issues keeping close communication with our co-workers locally to ensure prompt exception handling.

· Find opportunity of process improvement and provide corresponded solution within scope.

· Share good practice with teammate to improve together.

· Deliver customer experience as outline.

· Participant in team engagement activities.


Functional Knowledge:

· 1-2 years of working experience in customer service filed.

· Basic knowledge about MS office products.

· English required in reading and writing.


Position Specifications：

· Good customer service mindset.

· Effective communication skills both written and verbal.

· Good Learning capability.

· Time management skill: ability to handle multi-task and manage challenging deadlines.

· Strong sense of ownership and responsibility.

· Basic analytical and problem-solving skills.

· Ability to work under pressure.

· Good team work.

· Open mind for work-shift arrangements (including morning, afternoon or week-end shifts).