- Lead the planning team to achieve operation excellence and customer satisfaction 带领派工中心团队达到运作服务效率和客户满意度； - Implement operation strategies by leading the planning team 带领派工团队执行运作团队政策； - Effectively manage the planning activities according to the service request and engineer's competence to achieve high profession and planning efficiency 根据服务请求计划和工程师能力，有效的管理提前派工，专业的完成现场服务和有效派工； - Focus on competence enhancement of the planning team by developing training plan 通过开展培训计划，提高派工团队能力； - Support the management team continuously on planning process improvement and optimization； 持续的协助管理层团队，进行过程管理的改进和优化； - Has the responsibility to cooperate with other department/teams to facilitate pending problems solving and forward planning efficiency 负责和其他部门解决遗留服务请求问题； - Monitor the performance on warranty claim following up, ECB implementation, feedback to TS and follow up with the tasks； 管理索赔案例和ECB的执行情况，并向技术部门反馈相关问题； - Support service managers via feedback on performance of technicians on safety, working attitude, and efficiency； 向服务经理反馈工程师在安全，工作态度，有效性等问题； - Facilitate execution of the training program for operation teams and distributors 对运作团队和代理商培训项目的执行； - To coach team members in use of ERP and other relevant system in order to timely do forward planning. 培训并指导团队使用ERP和其他相关系统，及时跟进服务请求的派工和管理 - Be responsible for planning some technicians and follow up planning if need 根据需要，负责某服务中心部分工程师的派工工作，进行订单的过程管理 Experience requirements - More than 2 years’ experience in compressor equipment service or related equipment. - Experience in service support role in a customer orientated business environment. - Team management. Knowledge - Basic English in speaking and reading. - Good computer skills including Microsoft series and Lotus Notes. Educational requirements - College graduated or above, majored in mechanical engineering or equivalent. 职能类别：运营主管